Your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what choices you have. By using our website or services, you consent to the practices described here.
Introduction
This Privacy Policy applies to all information collected by Livine Holistic Wellness through our website (www.livine.in), consultation booking forms, WhatsApp communications, social media platforms, and any other digital channels we operate.
By accessing our website or submitting your personal information through any of our forms or channels, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
If you do not agree to this Privacy Policy, please discontinue use of our website and services.
Information We Collect
Information you provide directly:
- Full name, phone number, and email address
- Health concern or condition (provided voluntarily during consultation booking)
- City, state, and country of residence
- Messages and queries submitted through contact or booking forms
- Communications exchanged via WhatsApp, email, or phone
- Programme enrolment information, medical history, and health assessments (for active clients)
Information collected automatically:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and navigation patterns
- Referral source (how you found our website)
We do not collect sensitive personal data such as financial account numbers, government identification numbers, or biometric data through our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and deliver consultation and wellness programme services
- To respond to enquiries, questions, and support requests in a timely manner
- To send appointment reminders, health education content, and programme updates
- To personalise your experience and tailor programme recommendations to your health needs
- To improve our website, services, and clinical protocols based on user behaviour and feedback
- To send periodic newsletters, health tips, and promotional communications (with your consent — you may unsubscribe at any time)
- To comply with legal obligations and enforce our terms and policies
- To protect the safety, rights, and security of our clients and team
We process your data only for the purposes listed above and do not use it for any other purpose without your explicit consent.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal data to any third party.
We may share your information in the following limited circumstances:
- Service providers: Trusted technology partners who assist with website hosting, analytics, email delivery, or CRM — under strict confidentiality agreements and only to the extent necessary to perform their services
- Legal compliance: When required to disclose information by applicable law, court order, government authority, or to protect our legal rights
- Safety: To prevent fraud, address security incidents, or protect the safety of our clients, staff, or the public
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred — you will be notified in advance
Any third parties with whom we share data are contractually obligated to maintain the confidentiality and security of your information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS connections on all website pages
- Access controls limiting who within our team can access personal data
- Regular security assessments of our digital systems and third-party providers
- Staff training on data protection and confidentiality practices
While we strive to use commercially reasonable means to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your personal information.
Your Rights
You have the following rights regarding your personal data held by Livine Holistic Wellness:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal data
- Deletion: Request deletion of your personal data, subject to any legal retention obligations
- Withdrawal of consent: Withdraw consent for marketing communications at any time by replying "UNSUBSCRIBE" to any email or contacting us directly
- Objection: Object to the processing of your data in certain circumstances
- Data portability: Request a portable copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us at livinefitness@gmail.com. We will respond to all valid requests within 30 days.
Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and support marketing activities. Types of cookies we may use:
- Essential cookies: Necessary for basic website functionality — the site cannot function properly without these
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics) — data is anonymised
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
You can control cookie preferences through your browser settings. Disabling cookies may affect certain features or functionality of the website. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Post the revised policy on this page
- Where appropriate, notify active clients via email
Your continued use of our website or services after a policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our team: